Operations Management

INTRODUCTION:

In today’s dynamic business environment, operational excellence is no longer a desirable attribute but a fundamental necessity for organizational survival and success. Every organization, regardless of size or industry, relies on well-defined and efficiently executed processes to deliver its products or services. Operations Management is the discipline that focuses on designing, controlling, and improving these processes, ensuring that resources are utilized effectively and efficiently to create value for customers. It’s the backbone of any successful enterprise, impacting everything from product development and manufacturing to service delivery and supply chain management.

This course provides a comprehensive exploration of the core principles and practices of Operations Management. We’ll move beyond theoretical concepts and delve into practical applications, examining real-world case studies and examples to illustrate how leading organizations achieve operational excellence. You’ll learn how to analyze and optimize processes, manage capacity and inventory, improve quality, and implement lean manufacturing principles. We’ll also explore the crucial role of technology in modern operations, including automation, data analytics, and enterprise resource planning (ERP) systems. You’ll gain a deep understanding of the strategic importance of operations and how it can be leveraged to create a competitive advantage. We’ll also emphasize the importance of cross-functional collaboration, recognizing that effective operations management requires seamless integration with other business functions such as marketing, finance, and human resources.

Furthermore, this course fosters a problem-solving mindset, encouraging you to think critically and analytically about operational challenges. You’ll learn how to apply quantitative tools and techniques to analyze data, identify bottlenecks, and develop effective solutions. We’ll also explore the human side of operations management, emphasizing the importance of leadership, teamwork, and communication in driving operational improvements. This includes understanding the impact of organizational culture and employee engagement on operational performance.

By the end of this course, you’ll be able to confidently apply the principles of Operations Management to a wide range of business situations. You’ll be prepared to lead process improvement initiatives, manage complex projects, and contribute to the overall success of your organization. Whether you aspire to be a operations manager, a supply chain specialist, or a general manager, this course will provide you with the essential foundation you need to excel in today’s competitive business world.

COURSE OBJECTIVES:

Upon successful completion of this course, participants will be able to:

• Understand the fundamental principles and concepts of Operations Management.   

• Analyze and design efficient and effective operational processes.

• Apply quantitative tools and techniques to solve operational problems.

• Manage capacity, inventory, and supply chains effectively.

• Implement quality management and lean manufacturing principles.

• Understand the role of technology in modern operations.

• Lead and manage operational improvement initiatives.

COURSE HIGHLIGHTS:

Module 1: Introduction to Operations Management

• Defining Operations Management and its importance.

• The evolution of Operations Management.

• Key concepts: processes, resources, and value creation.

• Operations strategy and its alignment with business strategy.

• Types of production systems and their characteristics.

• Performance measures in operations management.

Module 2: Process Design and Analysis

• Process mapping and analysis techniques.

• Capacity planning and management.

• Lean principles and waste reduction.

• Process improvement methodologies (e.g., Six Sigma).

• Facility layout and design.

• Work design and ergonomics.

Module 3: Inventory Management

• The role of inventory in operations.

• Inventory control models (e.g., EOQ, reorder point).

• Inventory management systems.

• ABC analysis and inventory classification.

• Managing inventory in a supply chain context.

Module 4: Supply Chain Management

• The importance of supply chain management.

• Supply chain design and strategy.

• Supplier selection and management.

• Logistics and transportation.

• Risk management in supply chains.

• Sustainable supply chain practices.

Module 5: Quality Management

• Defining quality and its dimensions.

• Quality management frameworks (e.g., ISO 9000, TQM).

• Statistical process control (SPC).

• Quality improvement tools and techniques.

• Six Sigma methodology.

Module 6: Project Management in Operations

• Project planning and scheduling.

• Project execution and control.

• Resource allocation and management.

• Risk management in projects.

• Project management software tools.

Module 7: Technology in Operations

• Automation and robotics.

• Data analytics and business intelligence.

• Enterprise resource planning (ERP) systems.

• Cloud computing and its impact on operations.

• The future of technology in operations.

TARGET AUDIENCE:

This course is designed for:

• Undergraduate and graduate students in business, engineering, and related fields.

• Working professionals in operations, manufacturing, logistics, and supply chain management.

• Managers and supervisors seeking to improve their operational effectiveness.

• Anyone interested in learning about the principles and practices of Operations Management.